Service Level Agreements & Enterprise Governance
Review our contractual uptime guarantees, security compliance postures, data sovereignty protections, and Master Services terms.
1. Service Level Agreements (SLA) & Incident Escalation
ARUKZ SOLUTIONS provides financially-backed Service Level Agreements across all managed cloud, CSOC, and platform engineering contracts:
- •99.999% Production Uptime: Guaranteed continuous availability across all managed cloud infrastructure, Kubernetes clusters, and application gateways.
- •Severity 1 (Critical Outage): Guaranteed sub-15-minute response time by certified Principal SREs with active phone and paging escalation.
- •Severity 2 (High Degradation): Guaranteed sub-30-minute triage with hourly executive stakeholder status updates until resolution.
- •Service Credits: Failure to meet agreed availability targets results in pro-rata monthly contract service credits.
2. Data Privacy, AI Sovereignty & Zero Public Leakage
We uphold uncompromising standards regarding the custody and isolation of corporate data:
- •Private VPC AI Deployment: All Generative AI models, vector embeddings, and RAG pipelines are hosted within your dedicated tenant or on-premises servers. Client data is never sent to public LLM APIs.
- •Zero Model Training on Client IP: Under no circumstances is client data or code used to train global or multi-tenant models.
- •Data Encryption: Mandatory AES-256 encryption at rest and TLS 1.3 in transit across all storage volumes and network interconnects.
3. Intellectual Property & Work-for-Hire
All custom software code, Terraform infrastructure scripts, microservices repositories, database schemas, and AI configurations developed for the client are 100% the exclusive intellectual property of the client upon invoice settlement.
ARUKZ SOLUTIONS retains no proprietary claim to bespoke architectures delivered during client engagements.
4. Regulatory Compliance & Audit Assurance
Our delivery centers and managed environments operate under certified global security frameworks:
- ✔ISO/IEC 27001:2022: Information Security Management System (ISMS) certified.
- ✔SOC 2 Type II: Annual independent audit covering Security, Availability, and Confidentiality.
- ✔HIPAA & HITECH: Full readiness for protected health information (PHI) processing.
- ✔PCI DSS Level 1: Compliant financial transaction and cardholder data infrastructure.